Welcome & FAQ replies
Configured replies can answer opening hours, location, services and common questions. AI should use approved business information and hand uncertain questions to your team.
GIVE EVERY ENQUIRY A NEXT STEP
Keep the conversation moving towards a customer.
Give enquiries from Google, social campaigns and your website a clear WhatsApp route, then help your team follow through with useful replies and calls.
Quick replies Lead capture Team handover
Customer message → Helpful reply → Lead details → Team follow-up
Enquiry → Conversation → Next step
Your team stays in the loop
WHATSAPP WORKSPACE · INTERACTIVE DEMOIllustrative UI, not live customer data. Connected provider determines available features.
A workflow designed around your businessRahul · New enquiryAssigned to your team
Open Team next step: check availability and confirm.
Festival offerDraft
A relevant offer for customers who opted in to updates.
Your next visit, made special ✦
Explore our festive services. Reply DETAILS and our team will help.
- Audience
- Opted-in customers
- Template
- Approval required
- Send time
- Schedule after review
Conversation historyExample
- 10:24 AM · Enquiry receivedCustomer asked about opening hours.
- 10:24 AM · Welcome replyBusiness hours shared in the chat.
- 10:25 AM · Lead details capturedPreferred visit: today, 5 PM.
- 10:26 AM · Team handoverAvailability check awaiting confirmation.
FUNCTIONS & BENEFITS
A useful answer now. A clear next step for your team.
Lead capture & qualification
Ask for a name, service requirement and preferred time. Save agreed details into the connected workflow so your team has context.
Appointment requests & reminders
Capture a preferred slot, share a booking link and send configured reminders. Automatic confirmation requires an available booking-system integration.
Human handover & shared inbox
Pass a conversation to a team member when it needs a person. Shared inbox and assignment depend on the connected WhatsApp provider.
Broadcasts & re-engagement
Send relevant offers, service updates and revisit reminders to opted-in customers. Business-initiated messages may require approved templates.
CRM, feedback & reporting
Connect supported CRM or forms, request honest feedback and track conversation status. Integration scope and provider charges are confirmed during setup.
THE CUSTOMER JOURNEY
See how it works in practice.
Customer sends a message
Automation answers or asks a question
Lead details reach your team
Team confirms the service and follows up
Example: “Are you open today?” → “Yes, we are open until 7 PM. Which service do you need?” → customer shares a preferred time → your team checks availability and confirms. This is an illustrative flow, not a live booking.
HOW WE WORK TOGETHER
Start with your business. Build the right process.
Map your enquiry sources
Identify where customers come from and the WhatsApp entry points they will use.
Agree replies and responsibilities
Set your response process, customer questions and follow-up ownership.
Connect the next step
Discuss the booking or call process and the services needed for your setup.
BEFORE YOU START
A few useful answers.
Deliverables, integrations and AI availability depend on the selected plan and setup.
Does this automatically confirm appointments?
Only if the required connected services and availability workflow support it. Do not assume automatic bookings; discuss your setup first.
Is AI automatically replying to every chat?
This page does not promise an autonomous AI agent. Reply handling and automation depend on your configured service and agreed scope.
How is QR management different?
QR management gives walk-in customers a separate offline entry point into WhatsApp. It has its own service page.
Build your next step with Unnaati.
Discuss the service that fits your business today.